Now Hiring: New Client Coordinator

POSITION: New Client Coordinator  

SALARY RANGE: $32,000 - 36,000/year 

REPORTS TO: Christine Langley, Business Education Director 

POSITION SUMMARY: Full-time, 32-Hour Week, Remote. Monday-Thursday schedule. 

Residency in Wyoming is preferred.  

ABOUT US:​

Founded in 1999, the Wyoming Women’s Business Center (WWBC) is a 501c3 private non-profit organization headquartered in Laramie, WY. Our mission is to empower Wyoming entrepreneurs, especially women, through our counseling, training, and microfinance programs to start, expand, and sustain small businesses in the state of Wyoming. We strive to advance self-sufficiency and equality. We do that through 3 distinct programs: (1) Business Counseling and Training, (2) Microloans, and (3) The Artist Development Center.

WHAT IT'S LIKE TO WORK FOR THE WWBC:

WWBC works hard to serve our clients while maintaining a healthy work-life balance and positive team-oriented atmosphere. Our strategic framework revolves around building trusted relationships, providing equal opportunity, valuing contributions, community impact, and financial stability. Our small, high-functioning team consists of 7 employees plus a corps of independent contractors and an engaged Board of Directors. 

The Bilingual Spanish Client Coordinator is an integral part of the WWBC team and works very closely with team members and business coaches. The Client Coordinator fosters professional and compassionate relationships with clients and coworkers. They also develop and maintain strong relationships with community and government organizations and have experience and interest in working with culturally and economically diverse business owners. 

This position allows you to live and work wherever you want, however, we prefer candidates who are currently Wyoming residents. Proximity doesn’t influence productivity and we work hard to ensure you have the tools required to succeed remotely. Just make sure you have a reliable internet connection and are available during your scheduled work hours. 

 

The Wyoming Women’s Business Center (WWBC) Client Coordinator is the primary contact and agency representative for the WWBC. As such, the Client Coordinator is the primary source of information for clients seeking training resources and business counseling. You will assume leadership and outreach roles to Wyoming small and micro businesses across the State of Wyoming to improve entrepreneurs access to: 

 

  • Grant-funded business counseling for start-up and existing small businesses. 

  • Grant-funded business education training through online coursework and webinars. 

  • Grant-funded digital creative services including photography and videography. 

  • Capital through the WWBC Microloan Program.   

 

Outreach and communication to Wyoming entrepreneurs, especially women business owners, is a key role of the position. The Client Coordinator is essential in the development, dissemination, and collection of documents required for program participants and vendors. This coordination will be instrumental in gathering information for all quarterly and final grant reports as well as reporting to the WWBC Board of Directors.  

EDUCATIONAL REQUIREMENTS: ​

Bachelor’s degree in related field: business, communications, Spanish, psychology, humans services, social work or a related field.

KNOWLEDGE/SKILL REQUIREMENTS: ​

  • Preferred: At least two years of work experience utilizing Spanish communication skills including listening, speaking, reading, and writing. 

  • At least two years of work experience within a professional business setting.  

  • Self-Starter with great initiative; able to work independently 

  • High level of initiative and interest in facilitating the growth and development of small businesses and the economy of Wyoming. 

  • Excellent personal communication skills  

  • Time and Project Management abilities including excellent written and verbal skills. 

  • Ability to work effectively with Wyoming small and micro businesses, public sector organizations, and individuals from a variety of economic and cultural circumstances. 

  • Impeccable personal integrity; ability to maintain confidentiality of customer data 

  • Commitment to collaboration, team-building and professional development of self. 

  • Strong computer skills: Various software programs (Microsoft Word, Excel, Outlook, MS Teams); comfort in learning our database management software. 

  • Demonstrated ability to manage time, evaluate progress, and adjust activities to complete work within established time frames

MAJOR DUTIES & RESPONSIBILITIES: 

  • Provide support to Business Education Director regarding the implementation of key program outcomes.  

  • Develop confidential relationships with WWBC clients and direct them to additional resources and programs.  

  • Develop and maintain a current vendor list of WWBC-approved Wyoming companies in the following industry categories: photographers and videographers. 

  • Act as a liaison between WWBC clients and independent contractors for services. 

  • Develop, issue, and collect all documentation required to approve contractor invoices and coordinate with WWBC bookkeeper. 

  • Collect client communication from Programming staff and enter into WWBC database management system. 

  • Collaborate, coordinate and communicate with Programming staff to collect program milestone data. 

  • Assist in completing all quarterly and final grant reporting requirements.  

  • Maintain records of civic organization contacts, business contacts and other activities performed in support of the goals of the WWBC.  

  • Special Instructions to Applicants: 

  • Please apply through Indeed.com by following this link. 

SPECIAL INSTRUCTIONS TO APPLICANTS:

Please apply through Indeed.com by following this link

WWBC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race,  color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics,  disability, age, or veteran status.